Terms & Conditions

Important information regarding Covid-19

To help keep you and our other clients safe during the Covid-19 pandemic, we have implemented some changes to the way we work.

Please read the below “Covid-19 Working Agreement Addendum” which you will need to sign in advance of any Face-to-Face sessions with our counsellors. Please do contact us if you have any questions about it.

Counselling is sometimes misunderstood. So to clarify what we understand and are offering the following will aim to explain.

1) It is not about being given advice. Our counsellors do not know what would be the right thing for you. However we believe that you do. Counselling is about exploring your thoughts and feelings and helping you in discovering what you might like to do.

2) Counselling is confidential. That means you can talk about anything you like and it will not be spoken about elsewhere. There is a significant caveat. The job of our counsellors is to keep people safe and therefore if you share with them that somebody is not safe they will have to break that confidentiality and talk to their safeguarding lead. However this would happen with you full awareness.

3) Our counsellors have regular supervisor with a more experienced and trained counsellor to make sure their work is appropriate and safe.

4) The time and day of your sessions will be agreed in advance. If you can not make the session please give as much notice as possible, but please note that it may not be rescheduled for a different day or time.

If for whatever reasons you have any concerns about the work of our counsellors, the first thing you can do is approach them to talk about it, so you can agree a way to work that is appropriate and useful for you. If that still doesn't resolve the problem, then you can contact the BACP (www.bacp.co.uk). Being a member of their professional body gives them oversight and would be able to offer you some guidance and support in going forward.