Privacy Notice
This Privacy Notice was last reviewed in September 2025.
The purpose of this privacy notice is designed to notify you of how you can expect counselling@unit12 to use your personal data when you contact us or use our services to be referred to one of the counsellors who use our therapy rooms. How the different counsellors handle your personal data will depend on their systems and processes. You can find privacy notices relating to each of the counsellors under these links:
Ed Magee: www.cau12.com/ed-magee-privacy
Allison Woodley: www.cau12.com/allison-woodley-privacy
Andy Wareham: www.cau12.com/andy-wareham-privacy
David Chidgey: www.cau12.com/david-chidgey-privacy
Diana Alejandra Pinzón: www.cau12.com/diana-alejandra-pinzon-privacy
Fiona Hepworth: www.cau12.com/fiona-hepworth-privacy
Geanina Roman: www.cau12.com/geanina-roman-privacy
Janilce Thopmaz: www.cau12.com/janilce-thomaz-privacy
Jenny Harrison: www.cau12.com/jenny-harrison-privacy
Jo Turley: www.cau12.com/jo-turley-privacy
Katie Clark: www.cau12.com/katie-clark-privacy
Laura Chapman: www.cau12.com/laura-chapman-privacy
Liz Clark: www.cau12.com/liz-clark-privacy
Mandy Keene: www.cau12.com/mandy-keene-privacy
Mandy Martin: www.cau12.com/mandy-martin-privacy
Paul Allen: www.cau12.com/paul-allen-privacy
Rachel Burrows: www.cau12.com/rachel-burrows-privacy
Rebecca Fryer: www.cau12.com/rebecca-fryer-privacy
Sandra Woolsey: www.cau12.com/sandra-woolsey-privacy
Tara Pestell: www.cau12.com/tara-pestell-privacy
If you are looking for information about the cookies our website uses, please refer to our cookie policy at www.cau12.com/cookie-policy.
If in reading this notice you come across anything that you would like to have explained, please do contact us by emailing administrator@cau12.com and we will do our best to provide further clarification.
As a counselling practice we highly value your right to privacy. As such we will only use your personal data for the purpose for which it was given to us. We adhere to the current UK data protection legislation, including the Data Protection Act 2018, General Data Protection Regulation (EU/2016/679 - GDPR) and Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR).
Ed Magee, who is the main Data Controller for counselling@unit12, is registered with the information Commissioners Office (ICO) with the number: ZA835595.
What personal data does counselling@unit12 collect?
When you initially contact us, we will collect some basic contact information, including:
Your name
If relevant, the name and age of a child or young person you are contacting us about
Your email address and/or a telephone number
The reason that you are seeking counselling/supervision
The purposes of processing your personal data
Your personal data is collected so that we can provide a counselling or supervision service to you at your request. Your data will be used by counselling@unit12:
to determine which of the therapists using our service are in a position to help you
to arrange an initial conversation.
The legal basis we rely on for using your data is Performance of Contract and/or Explicit Consent.
How counselling@unit12 stores your personal data
Electronic records, such as your contact details, are stored in a number of different systems, all of which have been carefully selected on grounds of the security they enforce, as far as is reasonably practical. All systems are set up with unique username and strong password combinations and utilise access controls to restrict unauthorised access.
Who counselling@unit12 shares your personal data with and why
There are instances when your personal data may need to be shared with third parties. The following table lists the third parties that you can expect your personal data to be shared with, and in what situation.
| Recipient of data | Reason for sharing data | Type of data shared |
|---|---|---|
| Email provider | To enable us to communicate with you. | Whatever personal data you include in an email; including information such name and contact information and, in the case of the initial enquiry, details regarding the reason that you are seeking counselling. |
| Website provider | To enable you to submit an enquiry to see one of the therapists who use our service. | Name, contact information and reason for seeking counselling if supplied using the website’s Contact Form. |
| Emergency services | In the event that an emergency took place during a counselling session, or if a safeguarding issue was raised, we might be required to contact one of the emergency services and provide them with your personal data. Please note, where possible, we will always seek to get your consent prior to contacting the emergency services. |
- Name and contact details – to help the emergency services identify you. - Details relating to your safety or a serious crime that you have disclosed, should it be our legal requirement to do so. |
| Other therapists | Should counselling@unit12 not be able to provide the help needed, we may ask for your consent to refer your contact information to another therapist. | - Name and contact information. - General information relating to the reason you are seeking counselling. |
If you are a therapist who works with counselling@unit12 the following also applies:
| Recipient of data | Reason for sharing data | Type of data shared |
|---|---|---|
| Room booking software | To manage the availability of the counselling rooms at our location. Please note, no client information will be added to any booking made in the Room Booking system. |
Name and contact information. |
How long counselling@unit12 retains your personal data
Following your initial contact with counselling@unit12, we will retain your contact information for the period of up to one calendar month, to enable communication prior to your first therapy session.
Should you, at that stage, decide not to proceed with one of our therapists, or should there not be availability to offer you an appointment, your personal data will be deleted after the above stated calendar month has elapsed.
Other instances of personal data that is handled through our website includes:
| What data |
Retention period |
|---|---|
| Details of therapists displayed on the counselling@unit12 website. | Until such a time as the therapist withdraws consent for their details to be displayed in this manner. |
Your rights relating to your personal data
Under data protection laws you have the following rights:
To be informed - your right to know how and why your data is being collected and used by counselling@unit12. We hope that this Privacy Notice provides you with that information, however, should anything be unclear, please do not hesitate to contact us.
Access – your right to see any information we hold on you.
Rectification - your right to ask us to correct any of your data that we hold that is wrong.
Erasure - your right to ask counselling@unit12 to delete the personal data we hold on you (limited by that needed to fulfil our side of any working agreement we have with you, and instances where we must comply with statutory or regulatory requirements).
To restrict processing - your right to restrict how we use the personal data that you have provided us with. There again are some limits to this right e.g. for us to meet statutory requirements.
Portability - your right to request that we make your personal data, held electronically, available in a format that easily accessible and machine-readable.
Object - your right to ask us to stop using your data at any time. There again are some limits to this right e.g. for us to meet statutory requirements.
Automated decision making & profiling - at counselling@unit12, we do not profile you or make any automated decisions regarding you in any way. As such, this right does not apply to the services we provide.
For more information on any of the above, see https://ico.org.uk/your-data-matters
If you wish to exercise any of these rights, please contact us at administrator@cau12.com
How to contact the authority if you have concerns
If you have any concerns around the use of your personal data, we would prefer it if you would address these with us first. You can either contact us by email at administrator@cau12.com or, if you are a current client, you can speak to your therapist.
However, if you do not feel that we are providing you with a satisfactory response, you are also entitled to lodge a complaint with the Information Commissioner’s Office (ICO via their website: https://ico.org.uk