Privacy Notice for Nel Clarke
This Privacy Notice was last reviewed in October 2026.
General Data Protection Regulation (GDPR), (2018) forms part of the Data Protection Act (2018) and provides you with greater transparency over your personal data, such as data used to identify you.
Nel Clarke Counselling abide by the terms of GDPR (2018) and have outlined how your personal data is used and stored.
Nel Clarke Counselling is also registered with the Information Commissioners Office (ICO) to ensure data protection law compliance. Registration No: ZC229842
How your data is used:
Name: Used to address you, to ensure confidentiality notes are assigned a code.
Email: Used to confirm appointments and for general communication.
Personal and GP Address: Used to contact you or your GP in writing if required, also used in the event you become unwell in a session and the emergency services have had to be called.
Emergency contact number: This may be used in the event that a planned session has been missed and the therapist has been unable to contact you by other means, also used in the event you become unwell in a session and the emergency services have had to be called.
Clinical notes: Brief notes are made at the end of each session regarding themes and content.
Assessment information: This information is taken during the initial session/ assessment. The information is used to assess any risk, take note of any goals and to help the therapist assess what support clients are looking for.
How your data is stored:
Your name, email, phone number, addresses and emergency contact number are all stored in an encrypted file on a password and virus protected computer.
Any client notes are stored on a password and virus protected computer system (most recent AVG software). All notes will be assigned a code so your name will never be directly attached to any client notes.
Your information is treated with strict confidentiality and will not be shared with any third party without your consent, except in exceptional circumstances where I am legally or ethically required to do so (such as a court order, or if there is a severe risk of serious harm to yourself or others). As part of professional practice, your case may also be discussed anonymously with my clinical supervisor.
You have the right to request the erasure of your active contact details at any time once therapy has ended. However, please note that clinical session records must be retained for seven years in line with insurance and legal obligations. To make a data request, please get in touch via: nelcounselling@outlook.com
Nel Clarke Counselling will retain your signed agreement, assessment form, and securely coded session notes for seven years after our final session. This timeline is strictly required to comply with professional indemnity insurance and legal record-keeping standards. Your active contact information (such as digital phone and email records) can be deleted sooner at your request once therapy ends. After seven years, all your forms and clinical records will be permanently and securely destroyed.